What we do at adaqq
We provide a gaming platform that integrates live-dealer casino tables with sportsbook markets. Our live studios broadcast in real time from licensed facilities, staffed by professional dealers conducting blackjack, roulette, baccarat, and other card games. Our sportsbook covers Liga 1, Piala AFF, Piala Indonesia, Champions League, Mobile Legends, Free Fire, and PUBG Mobile tournaments. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Mahjong Ways) round out our catalogue.
Users create an account, verify their identity through email and phone confirmation, deposit funds using one of eight supported payment methods, and then access our games. All transactions are encrypted. Our servers handle deposits and withdrawals automatically, routing funds through tokenized payment gateways operated by certified processors. Settlement times vary by payment method: e-wallets typically process instantly, while bank transfers may take one business day.
We operate in jurisdictions where online gaming and sports wagering are legally permitted. Our service area is jurisdiction-restricted, meaning your ability to access adaqq depends on your location and applicable local law. We do not offer our services in jurisdictions where online wagering is prohibited.
Users are responsible for verifying that their access and use of adaqq comply with their own jurisdiction's regulations. If you reside in or are accessing our platform from a region where our services are not permitted, you should not open an account or deposit funds.
Our payment ecosystem and account security
We accept deposits and process withdrawals using eight payment methods available across Indonesia:
- DANA: Mobile wallet; deposits and withdrawals settle instantly with no transaction fee.
- e-wallet: Digital payment app; real-time processing for deposits and cashouts.
- mobile banking: Integrated with Gojek; one-tap deposits and same-day withdrawals.
- local payment: Shopee's payment wallet; instant settlement for all transactions.
- online payment: Multi-bank collaboration; no added fees for deposits or withdrawals.
- e-wallet: Standardized QR-code payment; works with any linked Indonesian bank account.
- Bank transfer (mobile banking, local payment, online payment, e-wallet): Direct account-to-account transfer; typically settles within one business day.
All payment information is encrypted using industry-standard TLS protocols. Your banking credentials, card numbers, and wallet passwords never pass through adaqq servers in plaintext. We use tokenization to store only a reference ID, meaning even if our systems were breached, an attacker would not gain access to your payment details.
Account verification and your responsibilities
Creating an adaqq account requires email verification, phone confirmation via SMS, and basic identity information. In some cases, we may request additional documentation (national ID, payment method screenshot, proof of address) to comply with anti-money-laundering standards. These requests are not optional; account holders who fail to provide supporting documents risk account suspension or permanent closure.
Account holders are responsible for keeping their login credentials confidential. If you share your password or allow another person to access your account, any transactions conducted by that person are your responsibility. We recommend enabling two-factor authentication if your payment method supports it.
During high-traffic periods—Liga 1 playoffs, Idul Fitri, Idul Adha, Imlek, or Nyepi—verification queues may extend. We process all requests fairly, but exact wait times are unpredictable. Plan your deposits accordingly if you expect to play during major holidays or tournaments.
- Account closure
- You may request account closure at any time. Remaining balance is returned to your linked payment method subject to verification.
- Dispute resolution
- Disagreements about transactions, payouts, or account status are handled through our support team and may involve third-party arbitration if needed.
- Data retention
- We retain account and transaction records for five years to comply with financial reporting regulations in the jurisdictions where we operate.
Our service area and geographic restrictions
adaqq operates as a jurisdiction-restricted platform. We do not market our services in regions where online wagering is prohibited, and we do not knowingly accept users from such regions. However, we cannot perfectly identify your location using IP addresses alone, and we rely partly on user declarations.
If you are located in or accessing adaqq from a jurisdiction where our services are not permitted by law, you should not register, deposit, or play. If you do so against legal advice, you are doing so at your own risk. We reserve the right to close accounts we determine to be in violation of jurisdictional restrictions, and we may forfeit balances if account closure is triggered by regulatory non-compliance.
Users in supported areas—including Jakarta, Surabaya, Bandung, Medan, and Semarang—may access adaqq provided they meet all other account requirements (identity verification, age, etc.).
