adaqqTerms of Use
We at adaqq provide live-dealer casino tables, slot games, sportsbook markets, and related gaming services through our platform and mobile app. This document sets out the terms under which we operate, the conditions you accept when you register an account with us, and our commitments regarding your data, deposits, and account security.
Our adaqq platform operates under jurisdiction-restricted licensing. Services are available only where applicable local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. We do not offer our services in locations where online gaming is prohibited by law.
When you join adaqq, you agree to these terms. We encourage you to read them in full. If you have questions about any provision, our English-language support team is available to clarify our policy and your rights.
Account opening and user eligibility
We require all adaqq users to be adults as defined by their jurisdiction's law. You must provide accurate identity information during registration. We verify your details against our security database and may request supporting documents (government ID, proof of address) before approving your account. This verification process protects you and helps us comply with anti-fraud standards.
Your adaqq account is personal and non-transferable. You are responsible for maintaining the confidentiality of your password and for all activity occurring under your account. If you suspect unauthorized access, contact our support team immediately.
We reserve the right to suspend or close any account that violates our terms, engages in fraudulent activity, or operates from a jurisdiction where we cannot legally provide services. Account closure may result in forfeiture of funds if we determine that your activity breached our policy.
Deposits, withdrawals, and payment methods
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All payment methods are encrypted and routed through certified processors. We do not charge deposit fees, though your payment provider may apply their own rates.
Deposits settle immediately for e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and within one business day for bank transfers. Your funds are held in your adaqq account and can be wagered on live-dealer tables, slots, sportsbook markets, or withdrawn at any time subject to account verification.
Withdrawal requests are processed subject to standard verification procedures. We do not guarantee specific withdrawal timelines but commit to processing all requests without unnecessary delay. Your funds return to the payment method you used for deposit. If your account shows a pending balance during verification, you cannot withdraw that portion until verification concludes.
- Deposit processing
- E-wallet deposits settle in real time; bank transfers process within one business day. Your adaqq balance updates automatically once settlement completes.
- Withdrawal verification
- We conduct standard anti-fraud checks on all withdrawal requests. This may add a online paymentef delay to processing, particularly during high-traffic periods in Jakarta, Surabaya, and other major cities.
- Payment method changes
- You can update your linked payment methods in your adaqq account settings at any time. Future deposits and withdrawals use your newest linked method unless you specify otherwise.
Our adaqq game rules and settlement
Each game or market on our platform has its own rules. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) settle based on the dealer's actions and the cards dealt. Sportsbook outcomes (Liga 1, Piala AFF, Piala Indonesia, Mobile Legends, Free Fire, PUBG Mobile) settle according to official final results announced by the league or tournament operator. Slot games settle automatically when the spin completes. We display all rules clearly within the game interface or in our FAQ section
We do not offer guaranteed winnings, fixed bonus percentages, or promised withdrawal times. All outcomes depend on game mechanics and, where applicable, independent random-number generation. We retain the right to adjust game availability, odds, or table limits without prior notice, though we will communicate significant changes to our users.
Disputes regarding game outcomes are reviewed by our compliance team. We maintain detailed settlement logs for all games and can provide evidence of how a particular outcome was determined. If you believe an error occurred, contact our support team with relevant details (game ID, timestamp, account name). We investigate all disputes fairly and transparently.
Bonus terms and account conduct
We do not advertise fixed bonus amounts or multi-percentage deposit matches on adaqq. Any promotional offers we run are displayed in-app with clear terms specifying eligibility, wagering conditions, and withdrawal restrictions. We reserve the right to modify or withdraw any promotion at any time.
You must not use your adaqq account for money laundering, fraud, or any illegal activity. We cooperate with law enforcement and regulatory bodies. Accounts suspected of illegal activity will be frozen pending investigation, and funds may be forfeited if unlawful conduct is confirmed.
Abuse of our platform—including use of automated bots, colluding with other players, or manipulating game outcomes—is prohibited. We monitor for suspicious patterns and may close accounts engaging in such behavior without refund. Our compliance team operates continuously to maintain platform integrity.
Our data protection and jurisdiction notice
We protect your personal data using industry-standard encryption and access controls. Your identity information, payment details, and account history are stored securely and accessed only by authorized personnel. We do not sell your data to third parties. Your information is shared only with payment processors, fraud-prevention providers, and regulators where legally required.
We retain account data for seven years after closure to comply with anti-money-laundering standards. After that period, we securely delete your information. You can request a copy of your data or request deletion (subject to legal retention obligations) by contacting our support team.
Our services are available only where applicable law permits. We do not operate in jurisdictions where online gaming is prohibited. Users in those regions should not attempt to register or access our platform. If we discover that you are accessing adaqq from a restricted jurisdiction, we will close your account and return your funds (subject to any pending legal holds).
Changes to our terms and contact information
We may update these terms at any time. Changes take effect when posted on our site. Your continued use of adaqq after an update constitutes acceptance of the new terms. We recommend reviewing this page periodically to stay informed of any modifications.
If you have questions about our terms, our policy, or your account on adaqq, you can contact our English-language support team via the contact details on our about us pageWe also provide a FAQ section covering common questions about deposits, withdrawals, game rules, and account security.
By creating an account on adaqq and using our platform, you acknowledge that you have read, understood, and agreed to these terms of use. We commit to operating fairly, transparently, and in compliance with applicable law in all jurisdictions where we are licensed to operate.