adaqq Platform Privacy Notice

This page describes what we collect when you use adaqq and how we keep that data protected. We gather information to verify your identity, process your deposits and withdrawals, and comply with anti-fraud regulations. Our commitment is to store your data securely, share it only with trusted processors, and respect your rights to access or delete your information.

We operate adaqq across multiple jurisdictions where online gaming is legally permitted. Our servers may sit outside your home country, but your data remains encrypted in transit and at rest. We comply with data-protection standards applicable in the regions where we hold user accounts, including Indonesia.

If you have questions about how we handle your information, our support team can explain our practices in detail. You can also request a copy of your data or ask us to delete your account and associated records (subject to legal retention obligations).

What we collect on adaqq

We collect your email address, phone number, and full name during account registration. We verify these details against our security database to prevent fraud and duplicate accounts. We also collect your date of birth to confirm you meet age requirements for your jurisdiction.

When you deposit funds, we collect payment information—your e-wallet ID (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account details (for mobile banking, local payment, online payment, e-wallet). We do not store your full card numbers or wallet passwords; instead, we use tokenization to store only a reference ID. This means even if our systems were compromised, an attacker could not extract your banking credentials.

We collect your IP address, device type, and browser information when you log in. This helps us detect unauthorized access attempts and protect your account from fraud. We also log your gameplay history, deposit and withdrawal timestamps, and account balance changes. This record-keeping is required by anti-money-laundering regulations in the jurisdictions where we operate.

How we use your data on adaqq

We use your payment information to process deposits and withdrawals. Your funds flow through encrypted payment gateways operated by certified third-party processors. We do not handle your banking details directly; processors manage the actual transfer.

We use your gameplay history and account activity to detect fraud, money laundering, and account abuse. Our compliance team monitors for suspicious patterns—rapid deposits followed by immediate withdrawals, use of automated bots, collusion with other players. If we detect such activity, we may freeze your account pending investigation.

We use your contact information (email, phone) to send account notifications, withdrawal confirmations, and support responses. We do not send marketing emails unless you opt in. You can manage your communication preferences in your adaqq account settings.

Identity verification

We verify your email and phone to confirm you control the account. We may request government ID to confirm your legal name and age.

Fraud prevention

We analyze your login patterns, deposit methods, and gameplay behavior to detect unauthorized access or suspicious activity.

Regulatory compliance

We retain transaction records and account data to comply with financial reporting requirements in Jakarta, Surabaya, Bandung, Medan, Semarang, and other jurisdictions where we operate.

Third-party processors and data sharing

We share your data only with processors necessary to operate adaqq. These include payment gateways (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), fraud-detection services, and regulatory authorities when legally required. We do not sell your data to marketing firms or data brokers.

Our payment processors operate under strict data-protection agreements. They access only the information needed to complete your transaction—your payment method reference ID, deposit amount, and account identifier. They do not see your full banking details or password.

We may disclose your information to law enforcement or regulators if required by court order or legal process. We will notify you of such requests unless legally prohibited from doing so.

Your rights and data retention on adaqq

You have the right to request a copy of all data we hold about you. Contact our support team with your account name and email; we will provide a downloadable file within seven business days. You also have the right to request deletion of your account and associated records, subject to legal retention obligations.

We retain your account data for seven years after account closure to comply with anti-money-laundering standards. After that period, we securely delete your information. If you request deletion before the seven-year window, we will delete non-essential data (gameplay history, device logs) immediately but retain your identity and transaction records as required by law.

You have the right to correct inaccurate information in your account. If your name, email, or phone number is wrong, log in to your adaqq account and update it directly. If you cannot access your account, contact our support team.

Cookies and tracking on adaqq

We use cookies to keep you logged in and to remember your preferences (language, theme, payment method). These are essential cookies required for the platform to function. We do not use tracking cookies for advertising or analytics beyond what is necessary to operate adaqq.

You can disable cookies in your browser settings, but doing so may prevent you from logging in or accessing your account. We recommend keeping cookies enabled while using adaqq.

Contact and updates to this policy

If you have questions about our privacy practices, contact our English-language support team via the details on our about us pageWe also provide a FAQ section covering common data and security questions.

We may update this privacy notice at any time. Changes take effect when posted on our site. Your continued use of adaqq after an update constitutes acceptance of the new policy. We encourage you to review this page periodically to stay informed of how we handle your data.

We at adaqq remain committed to protecting your information, operating transparently, and respecting your rights as a user of our platform.